QuiNVarium messenger
Quick diagnostics
Four checks that resolve most problems.
- Connection. Open any website on the same device. If that fails, the problem is not ours.
- Clock. A wrong device clock breaks the connection to our servers. See Wrong device clock.
- Notifications. Allowed for the app, and not filtered by Focus. See Notifications.
- Version. Install the current build from TestFlight.
If the problem survives all four, write to support@quinvarium.ai with what you did, what you expected, what happened, and roughly when.
A debug log helps us find the cause. In the app: Settings › Help › Submit Debug Log › Submit, then choose Mail and attach it to your message. The log is a record of the app's technical events and stays on your phone until you send it yourself; it is never uploaded to our servers.