QuiNVarium Wallet
Quick diagnostics
Identify whether a wallet issue belongs to the app, the blockchain network or a third-party provider.
Start with the visible symptom and collect identifiers before reinstalling or restoring the wallet.
Check in this order#
- Confirm the device is online and the operating-system date and time are correct.
- Confirm the installed app came from an official source.
- Record the app version, asset and network.
- Open the activity item and copy the transaction hash or provider order ID.
- Check whether the issue affects one asset or network, or the entire app.
- Open the matching page below.