Swap provider issue

A provider order and a blockchain transaction are separate records. Identify which stage is incomplete before contacting support.

Collect the record#

• provider name;
• order ID;
• operation and asset pair;
• swap status;
• source and destination networks;
• transaction hash, if the provider broadcast one;
• time and exact error;
• non-sensitive screenshots.

Contact the provider when#

• the quote or provider fee is disputed;
• the order was rejected;
• the provider has not broadcast a payout;
• the order ID exists but no network transaction exists.

Contact QuiNVarium Wallet support when#

• the provider handoff does not open from the verified app;
• a completed network transaction is not displayed correctly;
• the app shows an interface error independent of the provider decision.

Swap route

The app picks a provider for each pair and names it in the quote before you confirm.

Protocol and network costs are shown in the quote. QuiNVarium Wallet service fee is 0%.

Data shared: public transaction data

Never give either support team a recovery phrase or private key.