Contact QuiNVarium Wallet support

Use only a support channel published below. QuiNVarium Wallet support does not initiate private conversations asking for wallet access.

Official channels

Never share a recovery phrase or private key.

Email support@quinvarium.app. Use the subject added by the link above and keep replies in the same thread.

In the app#

Open Settings → Support to write to support from the app. The reply appears in the same chat.

Include in the request#

application version and operating system version;
the action you attempted and the exact screen where it stopped;
the blockchain network and public asset name;
a public wallet address or transaction hash, only when relevant;
a provider order identifier for a swap issue;
the exact error message;
a screenshot with names, email addresses, balances and unrelated identifiers removed where possible;
the approximate time and timezone.

Never include#

recovery phrase or any part of it;
private key;
wallet backup file;
device unlock code, password or one-time code;
full payment-card details or identity document unless the responsible regulated provider requests them inside its verified flow.

Read Safe information for support for examples.

What support can and cannot do#

Support can explain an app state, help identify a network or provider, locate public transaction information and record a defect. Support cannot sign for you, recreate a lost recovery phrase, reverse a confirmed blockchain transaction, or guarantee that a third-party provider approves an order.