QuiNVarium Wallet
Missing balance or token
Check the address, network, token visibility and public transaction record before restoring the wallet again.
A missing display does not by itself prove that assets moved. First verify the public address and network.
Check the network record#
- Open the expected account or receive screen.
- Copy the public address.
- Open the verified explorer for the expected network.
- Check the native and token balances for that address.
- Compare the transaction hash if the asset was recently sent.
If the explorer shows the asset#
- enable the asset in Manage assets;
- refresh the app's network connection;
- confirm that the token contract matches;
- confirm the installed app version is supported.
If the explorer does not show it#
Check whether the sender used another network, another address or a provider payout that has not been broadcast.
After restoration#
The same words can be entered correctly while the expected account or asset is not yet selected. Do not expose the phrase to additional apps or websites. Record the known old public address and contact support with non-secret details.